Supervisor, EMR Remote Operations - Global Operations

Lensa; Washington (District of Columbia); Remote; USD 57,000 - 60,000; Full time

Job summary

A leading company in health data exchange is seeking a Global Operations Supervisor to oversee client services and global operations management. This role requires strong leadership skills and the ability to manage workflows while ensuring compliance with established guidelines. The position includes training global associates and maintaining quality assurance. Applicants should have experience in health information management and excellent communication skills.

Qualifications

• Minimum of 2 years of experience in Health Information; 3+ years preferred.
• Experience in leading projects and processes.

Responsibilities

• Serve as a knowledge expert for global partners.
• Lead training sessions for global associates.
• Manage multiple projects simultaneously.

Skills

Communication

Problem-solving

Organizational skills

Attention to detail

Multitasking

Education

High School Diploma or GED

Job description

Supervisor, EMR Remote Operations - Global Operations

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Datavant, is seeking professionals. Apply via Lensa today!

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible, and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and healthcare providers.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavant values diversity of professional, educational, and life experiences to realize our bold vision for healthcare.

Role Overview

The Global Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the global HIS staff. The role focuses on global operations management, training, and ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental projects. The Global Operations Supervisor will support the Global Health Information Operations Manager and be responsible for maintaining workflow, productivity, and handling escalations within the global HIS team.

This position requires travel to India for at least two weeks once per quarter.

Responsibilities

• Serve as a knowledge expert for global partners
• Lead training sessions for global associates
• Generate reports for global partners, management, and clients
• Oversee Quality Assurance for global partners
• Lead recruiting, hiring, and onboarding of staff in lead, QA, and training roles
• Develop and manage overall workflow for various clients
• Update Standard Operating Procedures with global partners as needed
• Inform senior leadership of issues, opportunities, or challenges
• Manage multiple projects simultaneously
• Communicate work status, site difficulties, and fluctuating volumes to the manager
• Build relationships with cross-functional teams
• Develop Corrective Action Plans and staff development initiatives
• Participate in project teams and committees to advance operational strategies
• Maintain confidentiality and security of privileged information
• Ensure compliance with HIPAA standards and safeguard patient records
• Handle additional tasks as directed by the Health Information Operations Manager

Qualifications

• High School Diploma or GED
• Must be 18 years or older
• Willingness to travel to meet global partners
• Minimum of 2 years of experience in Health Information; 3+ years preferred
• Experience in leading projects and processes
• Proficiency with phones and general office equipment
• Excellent verbal and written communication skills in English
• Attention to detail and accuracy in medical records management
• Experience with production/metric-based work preferred
• Ability to work independently and respond to changing priorities
• Strong organizational and multitasking skills
• Effective presentation skills
• Problem-solving and forward-thinking mindset
• Ability to contribute ideas and process improvements
• Effective delegation skills

Additional Information

We are committed to diversity and equal employment opportunity. Our total rewards strategy supports a high-growth, high-performance culture. The estimated total cash compensation range for this role is $57,000—$60,000 USD.

Applicants may be required to complete health screenings and vaccinations as per client requirements. This role is not eligible for sponsorship. We provide reasonable accommodations for applicants with disabilities. For more info, review our privacy policy and EEO statement.