Member Services Supervisor

VirtualVocations; Port Saint Lucie (FL); Remote; USD 50,000 - 65,000; Full time

Job summary

A leading company is looking for a Member Services Supervisor to enhance customer service quality and manage a team of Member Advocates. The role involves coaching, performance monitoring, and fostering a positive work environment. Ideal candidates will have experience in leadership within a call center setting and the ability to manage virtual teams effectively.

Qualifications

• 2+ years in a leadership role in Call Center or Customer Support.
• Experience managing virtual teams and performance evaluations.

Responsibilities

• Oversee daily operations of Member Advocates.
• Monitor performance metrics and coach staff.

Skills

Leadership

Coaching

Customer Service

Education

High school diploma or GED

Associate's Degree

Job description

A company is seeking a Member Services Supervisor to oversee daily operations of Member Advocates and improve customer service quality.

1. Key Responsibilities:
2. Coach, engage, and manage Member Advocates to deliver exceptional service.
3. Monitor performance metrics and address issues through coaching and training.
4. Foster a positive team environment and identify opportunities for process improvement.

Required Qualifications:

• High school diploma, GED, or equivalent; Associate's Degree preferred.
• At least 2 years' experience in a leadership role within a Call Center or Customer Support Center.
• Experience leading contact center teams and managing performance in a high-volume environment.
• Preferred experience with chat support and managing virtual teams.
• Ability to conduct performance evaluations and mentor staff effectively.