Digital Services Supervisor

Northwest Credit Union Association; United States; Remote; USD 7,000 - 11,000; Full time

Job summary

Join a member-focused credit union as a Digital Services Supervisor. This full-time role involves overseeing digital banking services, managing a team, and ensuring high-quality service. Enjoy competitive pay, professional development, and a comprehensive benefits package, including remote work options in select states.

Benefits

Medical, dental, vision insurance

401(k) plan with employer contributions

Paid time off for personal and volunteer activities

Wellness and educational reimbursements

Qualifications

• Minimum three years in digital service delivery or business analysis.
• Two years in a financial or fintech environment.
• One year of leadership experience.

Responsibilities

• Oversee team performance, conduct reviews, and provide coaching.
• Ensure adequate training and staffing.
• Lead or participate in projects to improve processes and services.

Skills

IT concepts

Microsoft Office 365

Excel

Visio

Education

Bachelor’s degree

Tools

Windows

Safari

Android

iOS

Chrome

Job description

Join our Team as a Digital Services Supervisor!

We are a member-focused credit union seeking new team members passionate about helping others. Whether assisting members in person or behind the scenes, our staff are committed to building meaningful relationships with our members and community. We offer a fun work environment, competitive pay, professional development, and excellent benefits. To learn more about SELCO, view the full position description, and apply, visit https://www.selco.org/join/careers.

We are currently hiring a full-time exempt Digital Services Supervisor. You will support the effective operation and implementation of SELCO’s digital banking services, oversee the daily operations of the Digital Services Delivery Team, ensure high-quality service, meet organizational goals, and participate in projects to upgrade or implement new functionalities.

This position is eligible for remote work in select states for qualified candidates. The successful candidate must be available to work Monday through Friday, 8:30 am to 5:30 pm Pacific Time.

Compensation

Base Salary: The salary range is $7,410-$10,984 per month. New hires typically start between $8,152-$9,786, depending on experience and qualifications. Salaries are paid semi-monthly.

Annual Incentive: All team members are eligible for an annual incentive based on company performance, ranging from 0%-12%, with an average payout of 11.07% over the past five years.

Benefits

Our comprehensive benefits package includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) plan with employer contributions
• Paid time off for personal, volunteer activities, and holidays
• Wellness and educational reimbursements, employee assistance programs, discounts, and more

Essential Functions

Partner with leadership to manage the department effectively, including:

• Overseeing team performance, conducting reviews, providing coaching, and managing employment actions
• Ensuring adequate training and staffing
• Leading or participating in projects to improve processes and services

Demonstrate leadership by maintaining our Mission, Values, and Service Standards, fostering effective communication, and ensuring a professional work environment. Resolve complex issues and recommend process improvements.

Skills and Abilities Required

• Understanding of IT concepts, practices, and procedures
• Proficiency with desktop and mobile platforms including Windows, Safari, Android, iOS, and Chrome
• Strong skills in Microsoft Office 365, Excel, and Visio
• Knowledge of computer systems relevant to departmental needs

Education and Experience

• Bachelor’s degree or equivalent experience
• Minimum three years in digital service delivery or business analysis, with two years in a financial or fintech environment
• One year of leadership experience
• CBAP certification is preferred but not required