Supervisor, EMR Remote Operations - Global Operations

Lensa; Des Moines (IA); Remote; USD 57,000 - 60,000; Full time

Job summary

A leading company is seeking a Global Operations Supervisor to manage client service and global operations. The role involves training, compliance, and project management, requiring travel to India quarterly. Ideal candidates should have health information experience and strong communication skills.

Qualifications

• 2+ years of health information experience preferred.
• Excellent verbal and written English communication skills.

Responsibilities

• Lead training for global associates.
• Manage multiple projects simultaneously.
• Ensure compliance with HIPAA and safeguard patient records.

Skills

Communication

Problem Solving

Detail-oriented

Leadership

Education

High School Diploma or GED

Job description

Supervisor, EMR Remote Operations - Global Operations

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Datavant, is seeking professionals. Apply via Lensa today!

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavant values diversity of professional, educational, and life experiences to realize our bold healthcare vision.

The Global Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the global Health Information Services (HIS) staff. The role focuses on global operations management, training, and ensuring processes are completed in compliance with guidelines. It may also assist leadership with planning, developing, and implementing departmental projects. This position provides support to the Global Health Information Operations Manager and is responsible for maintaining workflow, productivity, and handling escalations. This role requires travel to India for at least two weeks once per quarter.

Key Responsibilities

• Serve as a knowledge expert for global partners
• Lead training for global associates
• Generate reports for global partners, management, and clients
• Oversee Quality Assurance for global partners
• Lead recruiting, hiring, and onboarding of staff
• Develop and manage workflow for various clients
• Update Standard Operating Procedures with global partners
• Inform senior leadership of issues or opportunities
• Manage multiple projects simultaneously
• Build relationships with cross-functional teams
• Implement Corrective Action Plans and staff development
• Participate in project teams to advance operational strategies
• Maintain confidentiality and security of privileged information
• Ensure compliance with HIPAA and safeguard patient records
• Handle tasks assigned by the Health Information Operations Manager

Qualifications

• High School Diploma or GED; 2+ years of health information experience preferred
• Willingness to travel internationally
• Experience in leading projects and processes
• Proficient in using office equipment and communication tools
• Excellent verbal and written English communication skills
• Detail-oriented with a focus on accuracy and compliance
• Ability to work independently and manage multiple priorities
• Strong presentation and problem-solving skills
• Ability to delegate effectively and bring innovative ideas

We are committed to diversity and equal employment opportunity. The estimated total cash compensation range is $57,000—$60,000 USD. Post-offer health screenings and vaccinations may be required based on client policies. This role is not eligible for sponsorship. For accommodations, contact [e-mail]. For more info, review our Privacy Policy and EEO statement.