Guest Services Representative I

Parks Hospitality Group; Cary (NC); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Immediate medical and dental benefits

Paid time off (PTO)

Performance incentives

Discounted hotel rates

Growth opportunities

Job summary

Parks Hospitality Group is seeking a friendly Guest Services Representative for the Conrad Award Winning Hilton Garden Inn Raleigh Cary. You’ll be the welcoming face in the lobby, handling check-ins, providing local tips, and delivering outstanding service to every traveler.

Responsibilities include managing reservations, answering questions, coordinating with other departments, and resolving guest issues with professionalism. Weekend/evening shifts required.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role.
• Strong communication and a friendly, welcoming demeanor.
• Ability to stay calm under pressure and address guest needs with a positive attitude.
• Flexibility to work weekends, evenings, and holidays as required.

Responsibilities

• Greet guests warmly and assist them with check-in and check-out processes.
• Answer questions, provide local information, and assist with special requests to enhance the guest experience.
• Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
• Manage reservations, cancellations, and modifications as needed.
• Communicate effectively with other departments to ensure guests' needs are met.
• Handle guest complaints and issues with professionalism, working towards a resolution.
• Maintain an organized front desk area and assist with other administrative duties as needed.

Skills

Customer service

Hospitality

Communication

Flexibility

Calm under pressure

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Join Our Team as a Guest Services Representative at theConrad Award Winning Hilton Garden Inn Raleigh Cary!

Do you love meeting new people, sharing local tips, and being the friendly face that turns a traveler's long journey into a warm welcome?

At Parks Hospitality Group, we believe that every guest deserves an unforgettable first impression. We're looking for an enthusiastic and friendly Guest Services Representative to join our front desk family. In this highly interactive role, you will be the heart of our lobby - welcoming travelers, anticipating their needs, and bringing a positive attitude that makes every guest feel immediately at home.

What You’ll Do:

• Greet guests warmly and assist them with check-in and check-out processes.
• Answer questions, provide local information, and assist with special requests to enhance the guest experience.
• Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
• Manage reservations, cancellations, and modifications as needed.
• Communicate effectively with other departments to ensure guests' needs are met.
• Handle guest complaints and issues with professionalism, working towards a resolution.
• Maintain an organized front desk area and assist with other administrative duties as needed.

What You’ll Bring:

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role required.
• Strong communication skills and a friendly, welcoming demeanor.
• Ability to stay calm under pressure and address guest needs with a positive attitude.
• Flexibility to work weekends, evenings, and holidays as required.
• Basic computer skills and experience with hotel management software a plus.

Why You’ll Love Working Here:

• Immediate medical and dental benefits starting on your very first day for full-time team members.
• Paid time off (PTO) for all team members, because we value your well-being.
• Earn an extra $50-150+ per month through performance incentives, plus cash awards for quarterly and/or annual performance ($250-$500).
• Explore the globe with heavily discounted room rates at brand hotels worldwide for you and your family.
• Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.

About Us:

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.