Guest Services Front Desk — Welcoming, Benefits Included

Parks Hospitality Group; Cary (NC); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off

Performance incentives

Discounted room rates

Growth opportunities

Job summary

Guest Services Representative at Conrad Award Winning Hilton Garden Inn Raleigh Cary, managed by Parks Hospitality Group, is a full-time front desk role in Cary, NC. You will warmly greet guests, assist with check-in/check-out, answer questions, and provide local tips to help travelers feel at home.

You will coordinate reservations, handle changes, and collaborate with departments to ensure guest satisfaction.

Qualifications

• Requires a customer-service or hospitality background.
• Strong communication and welcoming demeanor.
• Basic computer skills and ability to handle guest requests.

Responsibilities

• Greet guests warmly and assist with check-in/check-out.
• Answer questions and provide local information.
• Handle special requests to enhance the guest experience.
• Manage reservations, cancellations, and modifications.
• Communicate with other departments to meet guest needs.
• Address complaints professionally and resolve issues.
• Maintain organized front desk and assist with admin duties.

Skills

Customer service

Hospitality experience

Communication skills

Calm under pressure

Education

High school diploma

Tools

Hotel management software

Job description

Guest Services Representative at Conrad Award Winning Hilton Garden Inn Raleigh Cary, managed by Parks Hospitality Group, is a full-time front desk role in Cary, NC. You will warmly greet guests, assist with check-in/check-out, answer questions, and provide local tips to help travelers feel at home.

You will coordinate reservations, handle changes, and collaborate with departments to ensure guest satisfaction.