Guest Services Representative - Full Time

Parks Hospitality Group Inc; Cary (NC); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical & dental benefits

Paid time off (PTO)

Performance incentives

Discounted room rates

Growth opportunities

Job summary

Parks Hospitality Group Inc. is hiring a Guest Services Representative for the Conrad Award Winning Hilton Garden Inn Raleigh Cary. The role involves welcoming guests, assisting with check-in/out, and providing local information in Cary, NC.

The position requires a high school diploma or equivalent and prior customer service experience, with strong communication and a friendly attitude. Weekend/evening/holiday shifts may be required.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service or hospitality.
• Strong communication and a friendly demeanor.
• Ability to stay calm under pressure and adapt to shifts.
• Weekend, evenings, and holiday availability.
• Basic computer skills; familiar with hotel software is a plus.

Responsibilities

• Greet guests warmly and assist them with check-in and check-out processes.
• Answer questions, provide local information, and assist with special requests to enhance the guest experience.
• Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
• Manage reservations, cancellations, and modifications as needed.
• Communicate effectively with other departments to ensure guests’ needs are met.
• Handle guest complaints and issues with professionalism, working towards a resolution.
• Maintain an organized front desk area and assist with other administrative duties as needed.

Skills

Customer service

Hospitality

Communication

Calm under pressure

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Guest Services Representative - Full Time

Guest Services Representative Full Time Rooms Cary, NC, US

Salary Range: $15.00 To $16.00 Hourly

Join Our Team as a Guest Services Representative at the Conrad Award Winning Hilton Garden Inn Raleigh Cary!

Do you love meeting new people, sharing local tips, and being the friendly face that turns a traveler's long journey into a warm welcome?

At Parks Hospitality Group , we believe that every guest deserves an unforgettable first impression. We’re looking for an enthusiastic and friendly Guest Services Representative to join our front desk family. In this highly interactive role, you will be the heart of our lobby welcoming travelers, anticipating their needs, and bringing a positive attitude that makes every guest feel immediately at home.

What You’ll Do:

• Greet guests warmly and assist them with check-in and check-out processes.
• Answer questions, provide local information, and assist with special requests to enhance the guest experience.
• Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
• Manage reservations, cancellations, and modifications as needed.
• Communicate effectively with other departments to ensure guests’ needs are met.
• Handle guest complaints and issues with professionalism, working towards a resolution.
• Maintain an organized front desk area and assist with other administrative duties as needed.

What You’ll Bring:

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role required.
• Strong communication skills and a friendly, welcoming demeanor.
• Ability to stay calm under pressure and address guest needs with a positive attitude.
• Flexibility to work weekends, evenings, and holidays as required.
• Basic computer skills and experience with hotel management software a plus .

Why You’ll Love Working Here:

• Immediate medical and dental benefits starting on your very first day for full-time team members.
• Paid time off (PTO) for all team members, because we value your well-being.
• Earn an extra $50 $150+ per month through performance incentives, plus cash awards for quarterly and/or annual performance ($250-$500).
• Explore the globe with heavily discounted room rates at brand hotels worldwide for you and your family.
• Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.

About Us:

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.