General Manager - Hotel Ops & Guest Experience

Parks Hospitality Group; Cary (NC); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health benefits

Bonus plan

401(k) match

PTO

Fitness reimbursement

Cell phone reimbursement

Discounted room rates

Growth opportunities

Job summary

Parks Hospitality Group is seeking a General Manager for the Hilton Garden Inn Raleigh-Cary in Cary, NC. This role leads all hotel operations, drives guest satisfaction, and ensures brand compliance while directing department heads and managing financial performance.

The position requires leadership excellence, strong financial acumen, and a proven track record in premium hospitality. Comprehensive benefits, bonus potential, and opportunities for growth are provided by Parks Hospitality Group.

Qualifications

• 4+ years General Manager experience required.
• Prior Hilton brand experience required.
• Strong leadership and financial management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Oversee all hotel operations, ensuring guest satisfaction, safety, and compliance with brand standards.
• Manage hotel staff across all departments, providing leadership, training, and support.
• Monitor financial performance and implement strategies to improve profitability.
• Develop and execute sales and marketing strategies to increase occupancy and revenue.
• Ensure the hotel complies with all legal and regulatory requirements.
• Handle guest feedback and complaints, ensuring high levels of satisfaction and loyalty.
• Work with department heads to create operational plans and set performance goals.
• Foster a positive workplace culture and ensure ongoing team member development.
• Manage inventory and ordering, ensuring efficient and cost-effective operations.

Skills

Leadership

Financial management

Communication

Interpersonal skills

Hilton brand experience

Job description

Parks Hospitality Group is seeking a General Manager for the Hilton Garden Inn Raleigh-Cary in Cary, NC. This role leads all hotel operations, drives guest satisfaction, and ensures brand compliance while directing department heads and managing financial performance.

The position requires leadership excellence, strong financial acumen, and a proven track record in premium hospitality. Comprehensive benefits, bonus potential, and opportunities for growth are provided by Parks Hospitality Group.