Guest Services Specialist - Tickets, Memberships & Events

Naper Settlement; Illinois; Sur place; USD 17 000 - 22 000; Temps partiel

Résumé du poste

Naper Settlement in Illinois seeks a Part-time Guest Services Representative II to provide exceptional visitor experience and assist with ticket, membership, and merchandise sales. You will support museum operations, process registrations, and handle inquiries in person, by phone, or email.

Responsibilities include front-end ticket sales, program registrations, and daily administrative tasks while maintaining accurate records in Blackbaud Altru and related systems.

Qualifications

• Experience in customer service roles.
• Ability to assist with ticket sales, program registrations and memberships.
• Strong communication and attention to detail in a fast-paced visitor environment.

Responsabilités

• Provide high level customer service to visitors, members and staff.
• Cover front-end ticket sales for general admission and events as scheduled.
• Maintain familiarity with program calendar and encourage registrations and membership conversions.
• Utilize Blackbaud Altru for ticketing, memberships and sales transactions.
• Assist with weekly office tasks and data entry, including supplies and mail.
• Coordinate and support annual Wedding Showcase and related tasks.

Connaissances

Customer service

Cash handling

Communication

Sales

Outils

Blackbaud Altru

Square invoices

Description du poste

Naper Settlement in Illinois seeks a Part-time Guest Services Representative II to provide exceptional visitor experience and assist with ticket, membership, and merchandise sales. You will support museum operations, process registrations, and handle inquiries in person, by phone, or email.

Responsibilities include front-end ticket sales, program registrations, and daily administrative tasks while maintaining accurate records in Blackbaud Altru and related systems.