Museum Guest Services Supervisor - Interim
Adler Planetarium
14 days+
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Benefits offered by this job
Job summary
A leading cultural institution in Chicago is seeking a Guest and Member Services Supervisor. This role focuses on providing exceptional customer service and supervising a dedicated team. Responsibilities include managing ticket sales, training Guest Services Representatives, and ensuring smooth financial transactions. Ideal candidates will have a strong background in customer service, leadership experience, and familiarity with ticketing systems. This position promises a collaborative team environment with various benefits and the chance to work in a vibrant setting.
Qualifications
- Two years of experience in cultural attractions or a related guest-facing industry.
- Experience training, mentoring, and leading teams.
- Intermediate knowledge of computerized ticket sales.
Responsibilities
- Provide outstanding customer service to guests.
- Supervise Guest Services Representatives and provide training.
- Maintain the integrity of the point of sale system.
Skills
Customer service
Leadership
Math aptitude
Interpersonal skills
Education
High school diploma or equivalent
Associate's degree or higher (preferred)
Tools
Google Suite
Microsoft Office
Gateway Galaxy POS (preferred)
Job description
A leading cultural institution in Chicago is seeking a Guest and Member Services Supervisor. This role focuses on providing exceptional customer service and supervising a dedicated team. Responsibilities include managing ticket sales, training Guest Services Representatives, and ensuring smooth financial transactions. Ideal candidates will have a strong background in customer service, leadership experience, and familiarity with ticketing systems. This position promises a collaborative team environment with various benefits and the chance to work in a vibrant setting.
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