Guest Services Specialist — Retail Customer Experience

Hy-Vee, Inc.; West Des Moines (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

Hy-Vee, Inc. in West Des Moines, IA is seeking a Customer Service team member to handle a wide range of in-store transactions, from mailing packages to selling licenses and money orders. You’ll greet customers, learn names, and ensure each interaction is friendly and accurate.

The role emphasizes teamwork, a calm under pressure, and commitment to providing helpful service. You will support registers, assist with dry cleaning where applicable, and maintain a clean, organized work area.

Qualifications

• High school diploma or equivalent experience required.
• Over six months up to one year of related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one.
• Weigh postal packages, run mail through meters, and process various mail services.
• Process Western Union orders and send faxes for customers.
• Sell money orders and cash payroll, personal, ADC, and social security checks.
• Sell hunting and fishing licenses.
• Assist customers at registers and in other areas of the store as needed

Skills

Customer service

Communication

Arithmetic

Teamwork

Problem solving

Education

High school diploma or equivalent

Job description

Hy-Vee, Inc. in West Des Moines, IA is seeking a Customer Service team member to handle a wide range of in-store transactions, from mailing packages to selling licenses and money orders. You’ll greet customers, learn names, and ensure each interaction is friendly and accurate.

The role emphasizes teamwork, a calm under pressure, and commitment to providing helpful service. You will support registers, assist with dry cleaning where applicable, and maintain a clean, organized work area.