Retail Guest Experience Specialist

Hy-Vee; Oregon, Northern (WI, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Hy-Vee is seeking a customer service associate for our store team. You will greet customers, assist with a range of services, and handle mail, money orders, licenses, and refunds. This role requires attentiveness, accuracy, and a customer-first approach in a fast-paced retail setting.

Candidates should have a high school diploma or equivalent and 6 months to 1 year of related work experience. The position is hourly, with an emphasis on teamwork, reliability, and strong communication skills.

Qualifications

• High school diploma or equivalent experience required.
• Six months to one year of similar or related work experience preferred.
• Ability to perform arithmetic with fractions, decimals, and percentages.
• Excellent communication and professional demeanor.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and assisting with needs.
• Weigh postal packages, process various mail types, and handle money order transactions.
• Sell licenses, lottery tickets, money orders, and perform refunds as needed.
• Assist with dry cleaning, bottle refunds, and POS transactions at registers.
• Maintain a clean, organized work area and follow store policies.

Skills

Customer service

Communication

Arithmetic

Teamwork

Problem solving

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a customer service associate for our store team. You will greet customers, assist with a range of services, and handle mail, money orders, licenses, and refunds. This role requires attentiveness, accuracy, and a customer-first approach in a fast-paced retail setting.

Candidates should have a high school diploma or equivalent and 6 months to 1 year of related work experience. The position is hourly, with an emphasis on teamwork, reliability, and strong communication skills.