Guest Experience Specialist – Front Desk

Prismhr Hire; Mesa (AZ); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Employee discounts

Positive work environment

Job summary

DoubleTree by Hilton Phoenix/Mesa in Mesa, AZ seeks a friendly Front Desk Agent to welcome guests, check them in/out, and provide information on services and local attractions.

You will coordinate with housekeeping and maintenance, handle payments, maintain guest records, and support a seamless guest experience across departments. Previous hospitality or customer service experience is preferred; availability on weekends and holidays is required.

Qualifications

• High school diploma or equivalent required; hospitality degree a plus.
• Previous customer service experience; hotel industry experience is desirable.
• Excellent communication and interpersonal skills are essential.
• Strong organizational skills and attention to detail; ability to multitask in a fast-paced environment.

Responsibilities

• Greet and welcome guests in a warm and friendly manner.
• Check guests in and out efficiently, following all policies and standards.
• Handle guest inquiries, requests and complaints promptly and professionally.
• Maintain accurate records of room bookings and guest accounts.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Assist with reservations and provide information about hotel services and local attractions.
• Process payments and confirm billing information accurately.
• Keep front desk area neat and organized.
• Collaborate with all departments to ensure a superior guest experience.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Problem solving

Education

High school diploma or equivalent

Hospitality-related degree (plus)

Tools

Microsoft Office

Hotel management software

Job description

DoubleTree by Hilton Phoenix/Mesa in Mesa, AZ seeks a friendly Front Desk Agent to welcome guests, check them in/out, and provide information on services and local attractions.

You will coordinate with housekeeping and maintenance, handle payments, maintain guest records, and support a seamless guest experience across departments. Previous hospitality or customer service experience is preferred; availability on weekends and holidays is required.