Guest Experience & Support Specialist

Summit at Snoqualmie; Snoqualmie Pass (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401(k) discretionary match

Sick time accrual

Job summary

The Summit at Snoqualmie is seeking an entry-level Contact Center Specialist I to be the primary point of contact for guests via phone, email, voicemail, and live chat. The role provides accurate information, supports product sales and service transactions, resolves routine guest concerns, and helps guests navigate their Summit experience.

This position works with Salesforce Service Cloud, Five9, and RTP to manage inquiries, document interactions, and collaborate with teams across the resort.

Qualifications

• Strong verbal and written communication skills.
• Professional phone etiquette and customer-service mindset.
• Detail-oriented with strong organizational skills.
• Ability to handle high-volume guest interactions.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Answer phones, emails, voicemails, and live chat promptly using supported systems.
• Respond to high-volume guest inquiries with accuracy and professionalism.
• Resolve routine guest concerns and document interactions.
• Conduct sales and service transactions using RTP and related systems.
• Collaborate with teammates and other departments as needed.
• Identify inaccuracies or opportunities for improvement in guest communications.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Excel

Problem solving

Multitasking

Organization

Weekend/evening availability

Independent worker

Tools

Salesforce Service Cloud

Five9

RTP

Aspenware

Job description

The Summit at Snoqualmie is seeking an entry-level Contact Center Specialist I to be the primary point of contact for guests via phone, email, voicemail, and live chat. The role provides accurate information, supports product sales and service transactions, resolves routine guest concerns, and helps guests navigate their Summit experience.

This position works with Salesforce Service Cloud, Five9, and RTP to manage inquiries, document interactions, and collaborate with teams across the resort.