Customer Service Rep: Growth & Benefits

GetJobSmart; St. Louis (MO); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Summit Meadows Inc. in St. Louis, MO is hiring a Customer Service Representative to handle inquiries, resolve issues, and ensure a positive shopping experience. The role includes returns/exchanges, accurate record-keeping, and assisting customers across calls, emails, and in-person interactions.

The position is full-time at our St. Louis headquarters with a strong emphasis on service excellence. Benefits include health insurance, retirement plans, and paid time off, supporting well-being and

Qualifications

• High school diploma or equivalent required.
• Experience in customer service is a plus.
• Excellent communication skills required.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Answer customer inquiries via phone, email, and in-person interactions.
• Resolve customer complaints and issues promptly and professionally.
• Maintain accurate records of customer interactions and transactions.
• Assist with product recommendations and knowledge of inventory.
• Provide excellent service during peak shopping hours.
• Stay updated on company policies and procedures.
• Collaborate with team members to ensure a high standard of customer service.
• Participate in training and development programs to enhance your skills.
• Basic computer skills and familiarity with CRM software.

Skills

Customer service

Communication

CRM software

Teamwork

Education

High school diploma

Tools

CRM software

Job description

Summit Meadows Inc. in St. Louis, MO is hiring a Customer Service Representative to handle inquiries, resolve issues, and ensure a positive shopping experience. The role includes returns/exchanges, accurate record-keeping, and assisting customers across calls, emails, and in-person interactions.

The position is full-time at our St. Louis headquarters with a strong emphasis on service excellence. Benefits include health insurance, retirement plans, and paid time off, supporting well-being and