Customer Service Representative

Summit Valley LLC; Phoenix (AZ); On-site; USD 50,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career development opportunities

Job summary

Summit Valley LLC in Phoenix, AZ is hiring a full-time Customer Service Representative. You will respond to guest inquiries, resolve issues, and assist with check-in/check-out while maintaining accurate records. The role offers health insurance, paid time off, and opportunities for career advancement.

Applicants should have a high school diploma or equivalent and strong English communication skills. Prior customer service or hospitality experience is preferred but not required.

Qualifications

• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Experience in customer service or hospitality preferred but not required.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Answer and resolve guest inquiries and complaints in a timely, professional manner.
• Provide exceptional customer service to guests, ensuring their needs are met.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure seamless guest experiences.
• Stay informed about company policies and apply them appropriately in interactions.
• Participate in training programs and continuous learning to improve skills.

Skills

Communication skills

Customer focus

Active listening

English proficiency

Education

High school diploma or equivalent

Job description

Summit Valley LLC seeks a Customer Service Representative for its Phoenix, AZ location. This full-time role involves handling guest inquiries and ensuring their satisfaction. The position offers a salary range of $50,000 to $72,143. Applications are accepted until November 22, 2026.

The Customer Service Representative will respond to guest inquiries, resolve issues, and provide information about our services. You will also assist with check-in/check-out processes and maintain accurate records of guest interactions.

You will work in a team environment at our Phoenix, AZ location. The workplace is in a bustling hospitality hub, providing ample opportunities for professional growth and development.

The salary range for this position is $50,000 to $72,143 per year, providing a competitive base pay that reflects the responsibilities and skills required. Employees can expect comprehensive health insurance coverage, including medical, dental, and vision plans, to support their well-being. Additionally, they are entitled to paid time off, which includes vacation days, sick leave, and holidays, allowing for a balanced work-life schedule. The company also offers opportunities for career advancement, such as promotions, training programs, and professional development initiatives, enabling employees to grow within the organization.

You should have excellent communication skills and a customer-focused mindset, which means you should be able to actively listen to customers, understand their needs, and respond in a friendly and helpful manner. Previous experience in customer service or hospitality is preferred, as it would provide you with a solid foundation in handling customer inquiries, resolving issues, and maintaining a positive atmosphere. Proficiency in English is required, as it is essential for clear and effective communication with customers.

What you will do:

• Answer and resolve customer inquiries and complaints in a timely and professional manner.
• Provide exceptional customer service to guests, ensuring their needs are met and their experience is enjoyable.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Collaborate with other departments to ensure seamless guest experiences and to resolve any issues that may arise.
• Stay informed about company policies and procedures, and apply them appropriately in all interactions with guests.
• Participate in training programs and continuous learning to enhance your skills and knowledge in customer service.

What we need:

• High school diploma or equivalent.
• Previous experience in customer service or a related field is preferred but not required.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in English, both written and spoken.