Guest Services Agent – Immediate PTO & Insurance + Growth

Hotel Leveque; Sedona (AZ); Sur place; USD 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

Insurance enrollment from DAY 1

PTO from DAY 1

Holiday pay from DAY 1

Hotel/travel discounts

Professional development

Résumé du poste

Hotel Leveque in Sedona is seeking a Guest Service Representative to welcome guests, manage the arrival/check-in process, and uphold brand service standards with attentive, proactive support.

You will engage with guests via in-person and electronic channels, promote loyalty programs, and coordinate with hotel departments to ensure seamless experiences. A high school diploma and 2+ years in hospitality customer service are required.

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry.
• High School diploma or equivalency education certificate required.

Responsabilités

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

Connaissances

Customer service

Formation

High School diploma or equivalent

Description du poste

Hotel Leveque in Sedona is seeking a Guest Service Representative to welcome guests, manage the arrival/check-in process, and uphold brand service standards with attentive, proactive support.

You will engage with guests via in-person and electronic channels, promote loyalty programs, and coordinate with hotel departments to ensure seamless experiences. A high school diploma and 2+ years in hospitality customer service are required.