Guest Services Representative - Full Time

Parks Hospitality Group; Cary (NC); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off

Performance incentives

Discounted room rates

Growth opportunities

Job summary

Guest Services Representative at Conrad Award Winning Hilton Garden Inn Raleigh Cary, managed by Parks Hospitality Group, is a full-time front desk role in Cary, NC. You will warmly greet guests, assist with check-in/check-out, answer questions, and provide local tips to help travelers feel at home.

You will coordinate reservations, handle changes, and collaborate with departments to ensure guest satisfaction.

Qualifications

• Requires a customer-service or hospitality background.
• Strong communication and welcoming demeanor.
• Basic computer skills and ability to handle guest requests.

Responsibilities

• Greet guests warmly and assist with check-in/check-out.
• Answer questions and provide local information.
• Handle special requests to enhance the guest experience.
• Manage reservations, cancellations, and modifications.
• Communicate with other departments to meet guest needs.
• Address complaints professionally and resolve issues.
• Maintain organized front desk and assist with admin duties.

Skills

Customer service

Hospitality experience

Communication skills

Calm under pressure

Education

High school diploma

Tools

Hotel management software

Job description

Guest Services Representative - Full Time

Guest Services Representative Full Time Rooms Cary, NC, US

2 days ago Requisition ID: 3268

Salary Range: $15.00 To $16.00 Hourly

Join Our Team as a Guest Services Representative at the Conrad Award Winning Hilton Garden Inn Raleigh Cary!

Do you love meeting new people, sharing local tips, and being the friendly face that turns a traveler's long journey into a warm welcome?

At Parks Hospitality Group , we believe that every guest deserves an unforgettable first impression. We're looking for an enthusiastic and friendly Guest Services Representative to join our front desk family. In this highly interactive role, you will be the heart of our lobby-welcoming travelers, anticipating their needs, and bringing a positive attitude that makes every guest feel immediately at home.

What You'll Do:

• Greet guests warmly and assist them with check-in and check-out processes.
• Answer questions, provide local information, and assist with special requests to enhance the guest experience.
• Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
• Manage reservations, cancellations, and modifications as needed.
• Communicate effectively with other departments to ensure guests' needs are met.
• Handle guest complaints and issues with professionalism, working towards a resolution.
• Maintain an organized front desk area and assist with other administrative duties as needed.

What You'll Bring:

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role required.
• Strong communication skills and a friendly, welcoming demeanor.
• Ability to stay calm under pressure and address guest needs with a positive attitude.
• Flexibility to work weekends, evenings, and holidays as required.
• Basic computer skills and experience with hotel management software a plus .

Why You'll Love Working Here:

• Immediate medical and dental benefits starting on your very first day for full-time team members.
• Paid time off (PTO) for all team members, because we value your well-being.
• Earn an extra $50-$150+ per month through performance incentives, plus cash awards for quarterly and/or annual performance ($250-$500).
• Explore the globe with heavily discounted room rates at brand hotels worldwide for you and your family.
• Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.

About Us:

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.