Guest Services Specialist, Front Desk & Reservations

Village-Realty-Holdings,-LLC; Corolla (NC); In loco; USD 26.000 - 28.000; Tempo pieno

Descrizione del lavoro

Village Realty is seeking a full-time front desk agent in Corolla, NC to warmly welcome guests, handle check-in/out, and manage reservations. You''ll verify identities, process payments, and maintain guest records with accuracy, while coordinating with housekeeping and maintenance as needed.

The role requires strong hospitality skills, the ability to learn property-management systems, and flexible scheduling including evenings and weekends. Prior guest-service experience is preferred.

Competenze

• High school diploma or equivalent required.
• Experience in hospitality, guest services, reservations, or related roles preferred.
• Ability to learn property-management and reservation systems quickly.
• A valid driver''s license may be required in some locations.

Mansioni

• Welcome guests in person, by phone, text, email, or approved channels and provide courteous, timely assistance.
• Support guest arrivals and departures, including registration, identity or reservation verification, access instructions, keys or credentials, check-in/check-out procedures, and related documentation.
• Create, modify, and review reservations within delegated authority; confirm stay details, rates, policies, payments, special requests, and property or location information accurately.
• Respond to guest questions, requests, complaints, and service issues; coordinate with housekeeping, maintenance, operations, reservations, or leadership when needed.
• Process authorized payments, deposits, refunds, adjustments, and other front-desk transactions; follow cash-handling and payment documentation requirements.
• Maintain accurate guest profiles, reservation notes, incident records, shift logs, access information, and other front-desk documentation in Village Realty systems.
• Communicate property, amenity, transportation, event, and local-area information and provide recommendations.
• Monitor front-desk communications, arrivals, departures, open guest requests, access needs, and hand off to next shift.

Conoscenze

Guest services

Reservations

Communication

Cash handling

Multitasking

MS Office

Conflict resolution

Formazione

High school diploma

Hospitality coursework

Strumenti

Property management system

Reservation systems

Payment systems

Email / messaging tools

CRM system

Descrizione del lavoro

Village Realty is seeking a full-time front desk agent in Corolla, NC to warmly welcome guests, handle check-in/out, and manage reservations. You''ll verify identities, process payments, and maintain guest records with accuracy, while coordinating with housekeeping and maintenance as needed.

The role requires strong hospitality skills, the ability to learn property-management systems, and flexible scheduling including evenings and weekends. Prior guest-service experience is preferred.