Guest Experience & Front Desk Specialist

Village-Realty-Holdings,-LLC; Nags Head (NC); In loco; USD 20.000 - 29.000; Tempo pieno

Descrizione del lavoro

Village Realty is seeking a Guest Services Agent to provide welcoming, responsive service before, during, and after guest stays at Outer Banks properties. You will assist with reservations, check-ins, and guest communications, while protecting guest information and processing front-desk transactions accurately.

Responsibilities include handling payments, maintaining guest records, and coordinating with housekeeping and maintenance to ensure smooth arrivals and departures.

Competenze

• Education: High school diploma or equivalent required.
• Hospitality, tourism, business, customer-service, or related coursework preferred.

Mansioni

• Welcome guests in person, by phone, text, email, or approved channels with courteous, timely service.
• Assist arrivals and departures, including registration, verification, access instructions, and check-in/out.

Conoscenze

Hospitality service

Customer service

Reservations

Cash handling

Communication

Formazione

High school diploma or equivalent

Strumenti

Property management system

Reservation system

Payment system

Microsoft Office

Descrizione del lavoro

Village Realty is seeking a Guest Services Agent to provide welcoming, responsive service before, during, and after guest stays at Outer Banks properties. You will assist with reservations, check-ins, and guest communications, while protecting guest information and processing front-desk transactions accurately.

Responsibilities include handling payments, maintaining guest records, and coordinating with housekeeping and maintenance to ensure smooth arrivals and departures.