Guest Services Intern: Hospitality & Real Estate Sales

Twiddy & Company; Kitty Hawk (NC); On-site; USD 21,000 - 25,000; Part time

Job summary

Twiddy & Company is seeking a Guest Services Vacation Specialist Intern for our Corolla Main office in Corolla, NC. This hands-on role blends hospitality, sales, customer relationship management, and real estate support to create memorable Outer Banks vacations.

You'll work with Salesforce CRM and other tools to guide guests via phone, email, or in person, while building professional skills in bookings, problem-solving, and cross-functional collaboration.

Qualifications

• Strong written and verbal communication abilities.
• Ability to multitask in a fast-paced environment.
• Professional, adaptable demeanor and teamwork mindset.
• Willingness to learn new software quickly.

Responsibilities

• Assist guests or leads via phone, SMS, email, and in-person to book beach homes.
• Serve as a communication hub; listen and resolve guest needs and questions.
• Collaborate with Maintenance and Housekeeping to fulfill requests.
• Identify opportunities to increase bookings and guest loyalty.
• Gain exposure to payments, upselling, and negotiation techniques.
• Conduct fieldwork such as home tours and arrival deliveries when needed.

Skills

Exceptional Communication

Organizational Mastery

Professional & Adaptable

Tech-Savvy

Tools

Salesforce CRM

SMS

Genesys

Job description

Twiddy & Company is seeking a Guest Services Vacation Specialist Intern for our Corolla Main office in Corolla, NC. This hands-on role blends hospitality, sales, customer relationship management, and real estate support to create memorable Outer Banks vacations.

You'll work with Salesforce CRM and other tools to guide guests via phone, email, or in person, while building professional skills in bookings, problem-solving, and cross-functional collaboration.