Guest Services Specialist - Front Desk

Equity LifeStyle Properties; North Carolina; On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) employer match

Paid time off

Job summary

Equity LifeStyle Properties is seeking a Front Desk Clerk at our Newport, NC property. You will provide friendly, responsive service to guests and residents, acting as the primary information source and handling payments and deposits.

You will also run reports, submit maintenance requests, and collaborate with the Property Manager to resolve inquiries quickly and professionally, all while prioritizing guest satisfaction and conflict resolution.

Qualifications

• High school diploma or equivalent experience.
• 1+ years of experience in customer service with exceptional customer service skills.
• Strong organizational skills and meticulous attention to detail.
• Computer literacy and the ability to learn new systems.

Responsibilities

• Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
• Process payments and deposits.
• Run reports and submit maintenance request forms to ensure office efficiency.
• Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
• Prioritize customer satisfaction, address conflicts and solve problems promptly.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Computer literacy

Education

High school diploma or equivalent

Job description

Equity LifeStyle Properties is seeking a Front Desk Clerk at our Newport, NC property. You will provide friendly, responsive service to guests and residents, acting as the primary information source and handling payments and deposits.

You will also run reports, submit maintenance requests, and collaborate with the Property Manager to resolve inquiries quickly and professionally, all while prioritizing guest satisfaction and conflict resolution.