Guest Service Agent at Village Realty Holdings, LLC Waves, NC

Village Realty Holdings, LLC; Waves (NC); In loco; USD 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Itlearn360 is hiring a Guest Service Agent in Waves, North Carolina. In this role, you will deliver exceptional customer service to guests, handling inquiries, troubleshooting issues, and maintaining communication with property management. A successful candidate will have at least one year of customer service experience and must demonstrate strong communication and organizational skills.

The position requires availability on nights, weekends, and holidays, ensuring guests receive timely support. Join our team for an opportunity to work in a dynamic environment focused on guest satisfaction.

Competenze

• At least 1 year of customer service experience required.
• High School Diploma or GED is necessary.
• Strong verbal and written communication skills are essential.
• Competency in Microsoft Office Suite required.
• Attention to detail and time management skills are vital.
• Ability to stay calm in high-stress situations is important.

Mansioni

• Answering calls, emails, and texts from guests.
• Communicating updates and issues promptly.
• Reporting and scheduling maintenance tasks.
• Responding to guest complaints with empathy.
• Maintaining accurate information communicated to guests.
• Creating and updating reservations in the booking systems.

Conoscenze

Customer service experience

Communication skills

Microsoft Office Suite

Attention to detail

Typing speed of 50-60 WPM

Formazione

High School Diploma or GED

Strumenti

Windows desktop navigation

Descrizione del lavoro

Guest Service Agent

As a Guest Services Agent at Village Realty, you will be the face of our company, providing exceptional customer service to our valued guests. Your role will involve answering inquiries, troubleshooting issues, and ensuring that our guests have a seamless and enjoyable experience throughout their stay. You will utilize available system resources to provide answers to common questions, troubleshoot common guest concerns and property issues, and maintain a working knowledge of all software and systems used in the guest services environment.

The ideal candidate will be detail‑oriented, organized, and able to remain calm and empathetic in all situations. You will collaborate with our property management team to maintain accurate and up‑to‑date information about our properties and communicate any updates or changes to our guests in a timely manner.

Responsibilities

• Answering calls, emails, and texts directed to the guest services team from in‑house guests, team members, and others.
• Promptly communicating updates and issues to in‑house guests and other team members.
• Reporting, assigning, and scheduling maintenance and general tasks to our property management team.
• Responding to guest complaints and concerns with enthusiasm, empathy, and warmth.
• Communicating and making updates to ensure that all information communicated to guests regarding the properties is accurate, timely, and up to date.
• Maintaining detailed records of communication received, communication sent, and action taken within system notes.
• Maintaining a friendly working relationship with all coworkers, third‑party vendors, and other departments.
• Creating and updating reservations in the company's booking systems.
• Responding to reservation inquiries from potential guests.
• Handling guest requests for compensation when problems occur during the guests stay.

Qualifications

• At least 1 year of customer service experience
• High School Diploma or GED
• Strong verbal and written communication skills
• Strong Windows desktop navigation skills and competency in Microsoft Office Suite
• Strong attention to detail and time management
• Ability to stay calm and be kind in potentially high stress situations.
• Typing speed of 50-60 WPM
• Reliable transportation to and from work.
• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing and moving from location to location.
• Must be able to lift up to 15 pounds at times.

Schedule

• Varies based on business needs, availability to work nights, weekends, and holidays in the office.