Guest Services Specialist — Front Desk Pro

Hospitality Management Corporation; Midland (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Great benefits package

Industry leading 401K

Promotional opportunities

Job summary

Hospitality Management Corporation is looking for a Front Desk Agent for the Wyndham Midland Downtown in Midland, TX. This role involves greeting guests, managing check-ins/check-outs, handling reservations, and resolving guest concerns. Candidates should have experience with IHG hotels, a high school diploma, and strong communication and problem-solving skills. HMC offers a fun workplace, great benefits including an industry-leading 401K, and promotional opportunities within the growing company.

Qualifications

• Experience with an IHG branded hotel highly desired.
• Stable work history required.
• Strong understanding of Microsoft Office products (Excel, Word, Outlook).

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions, directions, and local recommendations.
• Address and resolve guest concerns professionally.
• Maintain accurate guest records and room key inventory.
• Support front desk operations as needed.

Skills

Time management

Customer service

Communication

Problem-solving

Team player

Knowledge of Microsoft Office

Education

High School diploma or equivalent

Tools

Computer reservations system

Job description

Hospitality Management Corporation is looking for a Front Desk Agent for the Wyndham Midland Downtown in Midland, TX. This role involves greeting guests, managing check-ins/check-outs, handling reservations, and resolving guest concerns. Candidates should have experience with IHG hotels, a high school diploma, and strong communication and problem-solving skills. HMC offers a fun workplace, great benefits including an industry-leading 401K, and promotional opportunities within the growing company.