Home2 Suites Midland - Front Desk Agent

Aimbridge Hospitality; Midland (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Aimbridge Hospitality is hiring a Front Desk Agent for our Midland, TX property. You will greet guests, assist with check-ins/check-outs, and handle requests with a friendly, professional demeanor.

You will collaborate with team members, use front desk software, and manage payments and reservations to ensure a smooth guest experience. This role suits those who enjoy hospitality, clear communication, and multitasking in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Deliver warm guest service and seamless check-ins/check-outs.
• Communicate clearly with guests and team to keep operations smooth.
• Think quickly to resolve issues and ensure guest satisfaction.
• Juggle reservations, payments, and front desk tasks with accuracy.

Skills

Guest Service Excellence

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Experience in hotel or related field preferred

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

With easy access to Chevron campus, Schlumberger, and EOG, we’re right in the heart of the oil and gas hub of Midland. Travelers can visit the George W. Bush Childhood Home or check out a show at the Wagner Noel Performing Arts Center. Modern suites with kitchens, free WiFi, and space for guests and their pets make our hotel just like home.