Guest Experience Lead – Front Desk

Aimbridge Hospitality; Midland (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Aimbridge Hospitality is hiring a Front Desk Agent for our Midland, TX property. You will greet guests, assist with check-ins/check-outs, and handle requests with a friendly, professional demeanor.

You will collaborate with team members, use front desk software, and manage payments and reservations to ensure a smooth guest experience. This role suits those who enjoy hospitality, clear communication, and multitasking in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Deliver warm guest service and seamless check-ins/check-outs.
• Communicate clearly with guests and team to keep operations smooth.
• Think quickly to resolve issues and ensure guest satisfaction.
• Juggle reservations, payments, and front desk tasks with accuracy.

Skills

Guest Service Excellence

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Experience in hotel or related field preferred

Tools

Hotel management software

Microsoft Office

Job description

Aimbridge Hospitality is hiring a Front Desk Agent for our Midland, TX property. You will greet guests, assist with check-ins/check-outs, and handle requests with a friendly, professional demeanor.

You will collaborate with team members, use front desk software, and manage payments and reservations to ensure a smooth guest experience. This role suits those who enjoy hospitality, clear communication, and multitasking in a fast-paced setting.