Front Desk Guest Services Associate

Lodgco; Midland (MI); On-site; USD 26,000 - 36,000; Full time

Job summary

Residence Inn Midland, operated by Lodgco, seeks a Front Desk Associate in Midland, MI. You will welcome guests, perform smooth check-ins/check-outs, manage reservations, and answer phone inquiries to support a seamless stay.

Ideal candidates have customer service experience, strong communication, and the ability to multitask in a fast-paced hotel environment. Flexible hours vary including nights and weekends.

Qualifications

• Customer service experience preferred.
• Familiarity with brand operating systems and loyalty programs.
• Experience in front desk or hospitality settings is a plus.

Responsibilities

• Register guests: check-ins, check-outs, and room assignments.
• Answer phones and handle mail and messages.
• Assist guests with problems and questions to ensure satisfaction.
• Know local attractions and provide recommendations.
• Maintain front desk and common areas; assist with cleaning when possible.
• Follow emergency procedures and hotel policies.

Skills

Guest interaction

Verbal & written communication

Phone etiquette

Multi-tasking

Tools

Brand operating systems

Job description

Residence Inn Midland, operated by Lodgco, seeks a Front Desk Associate in Midland, MI. You will welcome guests, perform smooth check-ins/check-outs, manage reservations, and answer phone inquiries to support a seamless stay.

Ideal candidates have customer service experience, strong communication, and the ability to multitask in a fast-paced hotel environment. Flexible hours vary including nights and weekends.