Front Desk Guest Experience Specialist

Lodgco; Midland (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Lodgco is seeking a Front Desk/Guest Services Associate in Midland, MI. The role focuses on check-ins and check-outs, guest registrations, and delivering superior service in a fast-paced hotel environment.

You will be familiar with the property’s operations, loyalty programs, room amenities, and city attractions while maintaining professionalism and a friendly demeanor. This on-site position requires flexibility for nights and weekends as needed.

Qualifications

• Customer service experience is preferred.
• Satisfactory criminal background screening required.
• Valid driver’s license with safe driving record may be required –

Responsibilities

• Perform guest registrations (check ins & check outs), room assignments, and special requests.
• Understand daily hotel operations, policies, procedures, and internal rules.
• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs.
• Familiar with guest rooms, locations, amenities, features, and all other services offered.
• Knowledge of room rates, packages, discounts, and promotions.
• Ensure proper credit when checking out guest(s) and handle late charges accordingly.
• Knowledge of cash handling and bank procedures to check out all guest(s).
• Bank out at end of shift by following drop procedures.
• Answer phones, handle mail, and take messages.
• Assist guests with problems and questions; ensure all guest problems are resolved.
• Knowledge about the city, local area, and attractions.
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry.
• Know all emergency procedures and the proper action to take.

Skills

Customer service

Communication skills

Computer and telephone skills

Multi-tasking

Flexibility with schedule

Job description

Lodgco is seeking a Front Desk/Guest Services Associate in Midland, MI. The role focuses on check-ins and check-outs, guest registrations, and delivering superior service in a fast-paced hotel environment.

You will be familiar with the property’s operations, loyalty programs, room amenities, and city attractions while maintaining professionalism and a friendly demeanor. This on-site position requires flexibility for nights and weekends as needed.