Guest Services Specialist – Front Desk (Hospitality)

Hotel Equities; Lincolnshire (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation, Sick Time & Holidays

401(k) Retirement Plan

Life Insurance

Employee Discounts

Flexible Spending Account (FSA)

Career Growth Opportunities & Lead

Job summary

Hotel Equities is seeking a friendly Guest Services Representative to join our team. You will deliver welcoming, professional service to guests and assist with arrivals, payments, and requests throughout their stay.

This role supports hotel operations, collaborates with other departments, and aims to create positive experiences for guests and associates while upholding hotel standards and procedures.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel front desk or guest-service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional while resolving guest concerns.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide friendly, professional service.
• Process arrivals, departures, reservations, payments, and requests accurately.
• Respond promptly to questions and special requests.
• Resolve routine guest issues and escalate when needed.
• Maintain accurate guest information and shift documentation.
• Communicate with housekeeping, maintenance, and other departments.
• Promote hotel services and amenities.
• Follow cash-handling, privacy, and hotel procedures.
• Monitor lobby and front desk to keep a welcoming environment.
• Complete shift responsibilities and communicate during handoffs.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Cash handling

Customer service

Professionalism

Flexibility

Education

High school diploma

Tools

PMS

POS systems

MS Office

Job description

Hotel Equities is seeking a friendly Guest Services Representative to join our team. You will deliver welcoming, professional service to guests and assist with arrivals, payments, and requests throughout their stay.

This role supports hotel operations, collaborates with other departments, and aims to create positive experiences for guests and associates while upholding hotel standards and procedures.