Guest Experience Specialist — Front Desk & Service

Hotel Equities; Ypsilanti (MI); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Sick Time

Holidays

401(k)

Employee Assistance Program

Career Growth Opportunities

Hotel Employee Discounts

Referral Program

Life Insurance

FSA

Exclusive Discounts

Job summary

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a friendly, service-oriented Guest Services Representative to join our team. As Guest Services Representative, you'll help deliver exceptional service to guests and support hotel operations.

The Front Office position focuses on a welcoming, efficient guest experience from arrival to departure, handling inquiries, reservations and payments while collaborating with all hotel teams to ensure

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk/customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Cash handling

Basic computer skills

Professionalism

Education

High school diploma or equivalent

Tools

PMS

POS systems

Microsoft Office

Hotel guest-service platforms

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a friendly, service-oriented Guest Services Representative to join our team. As Guest Services Representative, you'll help deliver exceptional service to guests and support hotel operations.

The Front Office position focuses on a welcoming, efficient guest experience from arrival to departure, handling inquiries, reservations and payments while collaborating with all hotel teams to ensure