Guest Services Specialist — Front Desk & Guest Experience

The Crescent Hotels Group; New Orleans (LA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Highly competitive wages

Benefit plan for associates & family

401K matching program

Flexible scheduling

Discounts with Crescent properties

Job summary

Crescent Hotels & Resorts is seeking a Guest Services Agent to welcome guests, handle registrations, and support checkout with smooth transactions. You will promote hotel services and assist guests with inquiries, ensuring a welcoming experience in a dynamic hospitality environment.

We value professional communication, a service-oriented mindset, and knowledge of the local area to enhance guest satisfaction and loyalty at our properties.

Qualifications

• Experience in guest services/front desk preferred.
• Excellent communication and customer service skills.
• Ability to use computer POS systems.
• Friendly and professional demeanor with guests.
• Knowledge of local area and hotel services is a plus.

Responsibilities

• Greet guests and register them at check-in with accuracy and efficiency.
• Assist guests during checkout, handling payments and receipts.
• Promote hotel services, packages and marketing programs to guests.
• Provide information on local area, directions and amenities.

Skills

Guest services

Communication

Upselling

Customer focus

Hospitality knowledge

Tools

POS system

Job description

Crescent Hotels & Resorts is seeking a Guest Services Agent to welcome guests, handle registrations, and support checkout with smooth transactions. You will promote hotel services and assist guests with inquiries, ensuring a welcoming experience in a dynamic hospitality environment.

We value professional communication, a service-oriented mindset, and knowledge of the local area to enhance guest satisfaction and loyalty at our properties.