Guest Services Specialist: Front Desk & Growth Path

IST Management Services, Inc.; New York (NY); On-site; USD 34,000 - 37,000; Full time

Job summary

IST Management in New York City is seeking an experienced Front Desk Concierge to support office services full-time in our NYC office. You will welcome clients, manage registrations, direct visitors, and coordinate with staff to ensure smooth operations, while upholding professional dress and service standards.

The role requires strong communication, calendar management, and proficiency in Microsoft Office, with 8–5 hours and potential overtime.

Qualifications

• High School Diploma or GED required; authorization to work for any employer in the US required
• Must comply with professional dress code and IST Employee Handbook
• Microsoft Office proficiency required and may be tested; Relevant hospitality/ administrative experience with high visitor and call volume in a medium-to-large-sized organization preferred
• 45 wpm typing skills, good spelling and grammar, and basic knowledge of Microsoft Office suite; Effective and professional verbal communication skills; English is required; other languages are a plus
• Strong organizational skills and calendar management skills; Resourceful in problem-solving and meeting client/visitor needs
• Professional appearance and outgoing positive demeanor
• Ability to write, read and comprehend correspondence, memos, emails, and basic instructions

Responsibilities

• Greetings clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts them to the appropriate location
• Expedite guest service registration
• Direct guests to their specific host
• Collaboration with other team members to prepare for guest arrival
• Switchboard Operation - Answers, screens, and direct phone calls to staff or take messages when needed
• Assist with conference room location and appointments
• Performs administrative and clerical support tasks such as ordering supplies and maintaining inventory
• Maintain all logs and reporting documentation; attention to detail
• Adhere to all safety procedures; perform other tasks as assigned
• Performs other duties as assigned

Skills

Customer service

Communication

Professional appearance

Calendar management

Typing 45 wpm

English proficiency

Microsoft Office

Hospitality experience

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

IST Management in New York City is seeking an experienced Front Desk Concierge to support office services full-time in our NYC office. You will welcome clients, manage registrations, direct visitors, and coordinate with staff to ensure smooth operations, while upholding professional dress and service standards.

The role requires strong communication, calendar management, and proficiency in Microsoft Office, with 8–5 hours and potential overtime.