Guest Services Specialist — Front Desk (Flexible Shifts)

innvitehospitality; Lancaster (OH); On-site; USD 19,000 - 22,000; Full time

Job summary

invitehospitality in Lancaster, Ohio is seeking a full-time front desk associate to support guest check-in/check-out, reservations, and PMS operations. The role requires flexibility to cover AM, PM, and night shifts and includes opportunities for management development.

Responsibilities include cash handling, switchboard duties, and maintaining a clean lobby area while delivering professional guest service. Prior night audit exposure is a plus; strong English communication is essential.

Qualifications

• Fluent verbal and written English is required for guest interactions.
• Spanish language ability is helpful for a portion of guests.
• Basic math skills for cashiering and balance tasks.
• Clear handwriting for records and logs.
• Computer, keyboard, and typing proficiency for front desk systems.
• Ability to work independently with minimal supervision.
• Understanding of night audit and basic accounting concepts.

Responsibilities

• Guest check-in and check-out processing and guest service.
• PMS operations and reservation management.
• Cash handling and credit card transactions.
• Switchboard operation and telephone etiquette.
• Ensure front desk area, lobby and bar are clean and organized.
• Assist with administrative duties as assigned by management.
• Maintain professional appearance and attitude with guests and staff.
• Follow all policies and procedures from Employee Handbook.
• Night audit and basic accounting activities.

Skills

Fluent English

Spanish (preferred)

Basic Math

Handwriting

Computer Skills/Typing

Attention to detail

Night Audit knowledge

Job description

invitehospitality in Lancaster, Ohio is seeking a full-time front desk associate to support guest check-in/check-out, reservations, and PMS operations. The role requires flexibility to cover AM, PM, and night shifts and includes opportunities for management development.

Responsibilities include cash handling, switchboard duties, and maintaining a clean lobby area while delivering professional guest service. Prior night audit exposure is a plus; strong English communication is essential.