Front Desk Agent

InnVite Hospitality; Lancaster (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A prominent hotel chain in Lancaster, Ohio, seeks a Front Desk Agent to provide exceptional customer service and maintain standards. Responsibilities include guest check-ins, PMS operations, and handling inquiries. Candidates should have strong communication skills and the ability to work independently. The position requires a neat appearance and a hospitable attitude towards guests. This opportunity offers a pathway for professional development in a supportive team environment.

Responsibilities

• Providing superb customer service while maintaining the company standards.
• Guest Check-in & Check-out.
• PMS Operations.
• Handle guest complaints and/or escalate to management.
• Maintain a clean and tidy Front Desk Area.
• Sales of Guest Rooms with New Arrivals.

Skills

Fluent Verbal & Written Communication in Proper English

Basic Math

Hand Writing

Computer Skills/Keyboard/Typing Skills

Operate a 10 Key Calculator

Hospitable, Civil Contact with the Public

Ability to Work Independently

Ability to Complete Multiple Tasks Simultaneously

Night Audit/Basic Accounting Skills/Training

Job description

Overview

Hampton Inn Lancaster, Ohio is offering an environment of development and growth. We are looking for a dynamic Front Desk Agent to join and compliment the great helpful team.

Basic function: Providing superb customer service while maintaining the company and brand standards.

Reports to: Front Desk Manager/ General Manager

Shifts: Ability to work any of the 3 shifts.

Following duties and responsibilities according to the company and brand standards.

• Guest Check-in & Check-out
• PMS Operations
• Cash Handling & Credit Card Transactions
• Practice of telephone techniques and etiquette.
• Practice of Front Office Emergency/Security Procedures
• Practice superior guest service at all times making sure to attend to all guest requests, inquiries and concerns immediately insuring that hotel guests are satisfied.
• Take reservations-Guest Rooms and Meeting Rooms
• Assist with Administrative Duties as assigned by Management
• Perform all front desk reports according to the company standards which include but not limited to: Housekeeping & discrepancy reports, over credit limit report, Arrival & due outs reports, Night Audit reports.
• Communicate with Housekeeping for guest requests and inquiries.
• Communicate with Maintenance for any technical repairs in guest rooms.
• Handle guest complaints and/or pass them to the right managerial channels immediately.
• Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
• Minor Decision Making
• Take Group Reservations & Set up Group Blocks
• Sales of Guest Rooms with New Arrivals and Phone Inquiries
• Follow All Policies & Procedures as Outlined in the Employee Handbook.
• Demonstrate professional business appearance at all times.
• Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag
• Operate Laundry as Directed
• Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors
• Must be able to help in any department when needed.
• Perform any other duties as assigned by the management.

Required Skills

• Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
• Basic Math
• Hand Writing
• Computer Skills/Keyboard/Typing Skills
• Operate a 10 Key Calculator
• Hospitable, Civil Contact with the Public
• Ability to Work Independently, with Little to no Supervision
• Ability to Complete Multiple Tasks Simultaneously
• Night Audit/Basic Accounting Skills/Training.

The above job description is in no way exhaustive and may be changed from time to time according to job requirements and market demands.