Front Desk Guest Service Specialist - Daily Pay

Schulte Hospitality Group; Madison (WI); On-site; USD 19,000 - 28,000; Full time

Job summary

Schulte Hospitality Group in Madison, WI is seeking a friendly Guest Service Representative to greet guests, manage check-ins, and ensure a smooth arrival experience. You will learn our service culture, handle phone inquiries, assist VIPs, and support the front desk team with a welcoming demeanor.

The role emphasizes strong communication, basic computer skills, time management, and a commitment to outstanding guest services.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive, focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Basic computer skills

Verbal & written communication

Time management

Guest services

Education

High School education

Job description

Schulte Hospitality Group in Madison, WI is seeking a friendly Guest Service Representative to greet guests, manage check-ins, and ensure a smooth arrival experience. You will learn our service culture, handle phone inquiries, assist VIPs, and support the front desk team with a welcoming demeanor.

The role emphasizes strong communication, basic computer skills, time management, and a commitment to outstanding guest services.