Guest Experience Concierge

Topbrassdallas; West Allis (WI); On-site; USD 19,000 - 28,000; Full time

Job summary

Dreamscape Hospitality is seeking a Guest Services Representative in Wisconsin to deliver exemplary customer service at the front desk. You will check guests in and out, manage reservations, and handle inquiries with a friendly, can-do attitude.

Responsibilities include answering calls, providing concierge recommendations, and ensuring accurate billing. The role requires strong communication skills, multitasking ability, and flexible hours, including evenings and weekends.

Qualifications

• High school diploma or equivalent required; some college or hospitality training preferred.
• Previous experience in customer service, hospitality, or related field preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet guests, check them in/out, and provide information about services and amenities.
• Handle check-outs, ensure accurate billing and payment processing.
• Answer calls, respond to inquiries, and provide solutions to guest issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services, such as local attractions recommendations.
• Maintain a tidy front desk area and assist with luggage handling as required.
• Uphold the hotel’s quality and hospitality standards at all times.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Flexibility

Reservations software

Basic computer skills

Education

High school diploma or equivalent

Hospitality training

Tools

Hotel reservation software

Job description

Dreamscape Hospitality is seeking a Guest Services Representative in Wisconsin to deliver exemplary customer service at the front desk. You will check guests in and out, manage reservations, and handle inquiries with a friendly, can-do attitude.

Responsibilities include answering calls, providing concierge recommendations, and ensuring accurate billing. The role requires strong communication skills, multitasking ability, and flexible hours, including evenings and weekends.