Guest Services Pro — Front Desk & Reservations

Dreamscape Hospitality; Stevens Point (WI); On-site; USD 19,000 - 26,000; Full time

Job summary

Dreamscape Hospitality is seeking a Guest Services Representative to deliver outstanding service to hotel guests. You will check in/out, handle reservations, answer inquiries, and coordinate with the Rooms department to ensure a memorable stay.

Ideal candidates have a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment. Flexible hours including evenings, weekends, and holidays are required. Hotel reservation software experience is a plus.

Qualifications

• High school diploma or equivalent; hospitality training preferred.
• Past customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.

Responsibilities

• Greet guests upon arrival, check them in, and provide hotel information.
• Handle guest check-outs, ensure accurate billing and payment processing.
• Answer and manage incoming calls, respond to inquiries, provide solutions.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services and local recommendations.
• Maintain a tidy and organized front desk area.
• Assist with luggage handling and other guest services.
• Uphold hotel standards of quality and hospitality.

Skills

Customer service experience

Strong communication

Multitasking

Basic computer skills

Reservation software familiarity

Education

High school diploma or equivalent

Tools

Hotel reservation software

Job description

Dreamscape Hospitality is seeking a Guest Services Representative to deliver outstanding service to hotel guests. You will check in/out, handle reservations, answer inquiries, and coordinate with the Rooms department to ensure a memorable stay.

Ideal candidates have a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment. Flexible hours including evenings, weekends, and holidays are required. Hotel reservation software experience is a plus.