Guest Services Specialist - Front Desk & Concierge

POST OAK LODGE OF OKLAHOMA LLC; Tulsa (OK); On-site; USD 26,000 - 36,000; Full time

Job summary

POST OAK LODGE OF OKLAHOMA LLC is seeking a Guest Services Agent to act as the frontline ambassador for guest experience. You will greet guests, register rooms, answer inquiries, and coordinate communications to ensure satisfaction throughout their stay.

You will work under the Front Office Manager, learn the property systems, and support banquets and events as needed. Prior hospitality exposure is preferred to deliver consistent, high-quality service.

Qualifications

• 6 months in customer service, hospitality industry or hospitality educational program preferred.
• Ability to learn and navigate hospitality programs, POS systems, CRM, PMS and related software.
• Ability to read and comprehend instructions, safety rules, and company policies.

Responsibilities

• Provides professional, courteous guest service at all times.
• Greets, registers, and assigns rooms and keys to guests efficiently.
• Answers phones, relays messages, and maintains guest communications.
• Maintains knowledge of hotel services, rates, amenities, and local area information.
• Learns and uses the phone system, POS, CRM, and PMS as required.
• Resolves guest issues promptly to ensure satisfaction.
• Assists with event setups and banquets as needed.
• Keeps front desk and common areas clean and organized.

Skills

Customer service

Hospitality knowledge

Communication

Teamwork

Education

High school diploma or GED

Tools

Point of Sale System

CRM system

Property Management System

Booking engines

Microsoft Windows

Microsoft Office

Job description

POST OAK LODGE OF OKLAHOMA LLC is seeking a Guest Services Agent to act as the frontline ambassador for guest experience. You will greet guests, register rooms, answer inquiries, and coordinate communications to ensure satisfaction throughout their stay.

You will work under the Front Office Manager, learn the property systems, and support banquets and events as needed. Prior hospitality exposure is preferred to deliver consistent, high-quality service.