Guest Services Specialist – Front Desk & Concierge

Holman; Florida; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings

Employee Assistance Program

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays, Bereavement, and Jury-D

Paid Pregnancy/Parental leave

Paid Military Leave

Tuition Reimbursement

Job summary

Holman is seeking a Guest Services Representative at Porsche North Miami to provide exceptional customer service and administrative support. You will be the first contact for visitors, answer calls, greet clients, and route inquiries to the appropriate department.

The role requires at least 1 year in customer service or front desk, strong communication, and a professional, friendly demeanor. A full-time schedule with possible weekend work is offered with comprehensive benefits.

Qualifications

• Minimum 1 year of relevant experience in customer service, front desk, or administrative roles.
• Strong communication skills and a professional appearance.
• Friendly and engaging demeanor.
• Ability to listen carefully and retain information accurately.
• Excellent interpersonal skills, both in person and on the phone.
• Team-oriented, flexible, and able to multitask effectively.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as the first point of contact for visiting customers, employees, and vendors.
• Answer incoming calls promptly, screen them, and forward as appropriate using professional telephone etiquette.
• Greet clients and visitors, ensuring proper check‑in procedures are followed.
• Deliver exceptional customer service by embodying Holman’s mission and values.
• Direct customers to the appropriate department: sales, service, or parts.
• Engage with customers to understand their automotive needs and provide basic information for general inquiries.
• Assist in planning meetings and booking rooms.
• Handle administrative tasks such as processing invoices, purchase orders, and mail.
• Support departmental projects and perform general clerical duties without disrupting call flow.
• Ensure compliance with data protection policies.
• Perform other duties and special projects as assigned.

Skills

Customer service

Front desk

Administrative support

Communication skills

Multitasking

Attention to detail

Job description

Holman is seeking a Guest Services Representative at Porsche North Miami to provide exceptional customer service and administrative support. You will be the first contact for visitors, answer calls, greet clients, and route inquiries to the appropriate department.

The role requires at least 1 year in customer service or front desk, strong communication, and a professional, friendly demeanor. A full-time schedule with possible weekend work is offered with comprehensive benefits.