Guest Experience Coordinator

Holman Enterprises; Florida; On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) plan with Company Match

Paid Time Off

Paid Holidays

Jury Duty

Paid Pregnancy/Parental leave

Job summary

Holman Enterprises is seeking a Guest Services Representative for Porsche North Miami to deliver outstanding customer service, handle front-desk duties, and provide administrative support across departments. This full-time role requires weekend availability and offers a stable 40-hour schedule.

You will greet visitors, route inquiries to the correct teams, assist with meetings, process invoices, and maintain data protection standards while upholding Holman’s mission and values.

Qualifications

• Minimum 1 year of relevant experience in customer service, front desk, or administrative roles.
• Strong communication skills and a professional appearance.
• Friendly and engaging demeanor.
• Ability to listen carefully and retain information accurately.
• Excellent interpersonal skills, both in person and on the phone.

Responsibilities

• Serve as the first point of contact for visiting customers, employees, and vendors.
• Answer incoming calls promptly, screen them, and forward as appropriate using professional telephone etiquette.
• Greet clients and visitors, ensuring proper check-in procedures are followed.
• Deliver exceptional customer service by embodying Holman's mission and values.
• Direct customers to the appropriate department: sales, service, or parts.
• Engage with customers to understand their automotive needs and provide basic information for general inquiries.
• Assist in planning meetings and booking rooms.
• Handle administrative tasks such as processing invoices, purchase orders, and mail.
• Support departmental projects and perform general clerical duties without disrupting call flow.
• Ensure compliance with data protection policies.
• Perform other duties and special projects as assigned.

Skills

Customer service

Front desk

Administrative tasks

Communication skills

Multitasking

Organizational skills

Job description

Holman Enterprises is seeking a Guest Services Representative for Porsche North Miami to deliver outstanding customer service, handle front-desk duties, and provide administrative support across departments. This full-time role requires weekend availability and offers a stable 40-hour schedule.

You will greet visitors, route inquiries to the correct teams, assist with meetings, process invoices, and maintain data protection standards while upholding Holman’s mission and values.