Guest Experience Specialist - Front Desk & Admin

holmanautogroup; Florida; Vor Ort; USD 28.000 - 32.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings

Employee Assistance Program

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays, Bereavement, and Jury D

Paid Pregnancy/Parental leave

Paid Military Leave

Tuition Reimbursement

Zusammenfassung

Porsche North Miami is seeking a Guest Services Representative to join the Holman family. The role delivers excellent customer service while providing administrative support across departments. A consistent 40-hour schedule is created, with seven-day availability including evenings. Join a team that values service, professionalism, and a positive customer experience.

The position is full-time, offering benefits and opportunities to engage across multiple groups within the dealership.

Qualifikationen

• Minimum 1 year of relevant experience in customer service, front desk, or administrative roles.
• Strong communication skills and a professional appearance.
• Friendly and engaging demeanor.
• Ability to listen carefully and retain information accurately.
• Excellent interpersonal skills, both in person and on the phone.
• Team-oriented, flexible, and able to multitask effectively.
• Strong organizational skills and attention to detail.

Aufgaben

• Serve as the first point of contact for visiting customers, employees, and vendors.
• Answer incoming calls promptly, screen them, and forward as appropriate using professional telephone etiquette.
• Greet clients and visitors, ensuring proper check-in procedures are followed.
• Deliver exceptional customer service by embodying Holman's mission and values.
• Direct customers to the appropriate department: sales, service, or parts.
• Engage with customers to understand their automotive needs and provide basic information for general inquiries.
• Assist in planning meetings and booking rooms.
• Handle administrative tasks such as processing invoices, purchase orders, and mail.
• Support departmental projects and perform general clerical duties without disrupting call flow.
• Ensure compliance with data protection policies.
• Perform other duties and special projects as assigned.

Kenntnisse

Customer service

Front desk

Administrative support

Communication skills

Multitasking

Jobbeschreibung

Porsche North Miami is seeking a Guest Services Representative to join the Holman family. The role delivers excellent customer service while providing administrative support across departments. A consistent 40-hour schedule is created, with seven-day availability including evenings. Join a team that values service, professionalism, and a positive customer experience.

The position is full-time, offering benefits and opportunities to engage across multiple groups within the dealership.