Guest Services Specialist - Front Desk & Check-In

AC Doral LLC; Florida; On-site; USD 21,000 - 30,000; Full time

Job summary

AC Doral LLC is seeking a front desk associate to greet guests, handle check-ins and check-outs, process payments, and maintain accurate guest accounts. The role requires coordinating service with multiple hotel departments, managing reservations, and upselling for revenue growth.

Responsibilities include accurate posting of charges, maintaining brand standards, and providing courteous, efficient service in a on-site hotel environment.

Qualifications

• Greets guests and provides courteous service.
• Registers guests and processes payments per brand standards.
• Posts charges and handles check-out procedures accurately.
• Reviews accounts and secures payment; reconciles discrepancies.
• Coordinates guest services with other departments.
• Handles reservations, changes, and cancellations promptly.
• Maintains upsell opportunities to maximize revenue.
• Manages cash drawer and maintains records per guidelines.
• Operates PBX for calls while protecting privacy.

Responsibilities

• Welcome guests warmly and follow brand standards.
• Register guests efficiently and secure payment methods.
• Post transactions and verify guest balances.
• Review arrivals, requests and special accommodations.
• Process reports and manage housekeeping communications.
• Monitor sundry shop and ensure item integrity.
• Handle guest requests courteously and promptly.
• Coordinate service delivery with hotel departments.
• Process reservations and cancellations in a timely manner.
• Prepare guest amenities and ensure timely delivery.
• Assist with late check-out and extensions as needed.
• Complete check-out procedures accurately at departure.
• Promote room revenue through upsell where appropriate.
• Store luggage securely and provide information on local programs.

Skills

Guest service

Check-in/check-out

Attention to detail

Cash handling

Phone etiquette

upsell skills

Tools

PMS system

PBX/phone system

Job description

AC Doral LLC is seeking a front desk associate to greet guests, handle check-ins and check-outs, process payments, and maintain accurate guest accounts. The role requires coordinating service with multiple hotel departments, managing reservations, and upselling for revenue growth.

Responsibilities include accurate posting of charges, maintaining brand standards, and providing courteous, efficient service in a on-site hotel environment.