Guest Experience Agent — Delight Guests & Check-ins

Aloft Hotel Miami Aventura; Miami (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Aloft Hotel Miami Aventura is seeking a Guest Service Agent to welcome guests, process check-ins and check-outs, secure payment, and verify billing while upholding brand standards. The role requires anticipating guest needs, assisting with reservations and requests, and delivering service in a friendly, professional and timely manner to ensure memorable stays.

You will collaborate with team members to resolve issues, suggest solutions, and contribute to a welcoming front desk experience in a

Responsibilities

• Process check-ins/check-outs accurately and securely.
• Assist guests with reservations and requests.

Job description

Aloft Hotel Miami Aventura is seeking a Guest Service Agent to welcome guests, process check-ins and check-outs, secure payment, and verify billing while upholding brand standards. The role requires anticipating guest needs, assisting with reservations and requests, and delivering service in a friendly, professional and timely manner to ensure memorable stays.

You will collaborate with team members to resolve issues, suggest solutions, and contribute to a welcoming front desk experience in a