Front Desk Guest Service Agent – 24/7 Seattle Hotel

Puget Sound Hospitality; Seattle (WA); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

6 paid holidays

401(k) retirement plan

Marriott employee room rates

AD&D

Paid Holidays

401(K)

Employee Room Rates

Job summary

Puget Sound Hospitality is seeking a Front Desk/Guest Service Representative at Residence Inn by Marriott Seattle/University District. The role handles guest check-ins/outs, payments, and guest inquiries in a 24/7 hotel setting.

Location: 4501 12th Ave NE Seattle, WA. Salary is $24.50/hour; benefits include health/dental/vision, 6 paid holidays, 401(k), and Marriott employee room rates. Flexible shifts and commuting options available near Link Light Rail.

Qualifications

• Follow all company safety and security policies and procedures.
• Maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Speak with others using clear and professional language.

Responsibilities

• Process all guest check-ins and check-outs.
• Process all payments.
• Answer telephones in a timely manner using the appropriate greeting and directing calls to the appropriate department.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors.
• Supply guests with information regarding property, local area, and supply directions as needed.
• Run daily reports and identify any special requests. Pass on any information to appropriate departments.
• Complete designated cashier and closing reports in the computer system.

Skills

Customer service

Communication

Multitasking

Job description

Puget Sound Hospitality is seeking a Front Desk/Guest Service Representative at Residence Inn by Marriott Seattle/University District. The role handles guest check-ins/outs, payments, and guest inquiries in a 24/7 hotel setting.

Location: 4501 12th Ave NE Seattle, WA. Salary is $24.50/hour; benefits include health/dental/vision, 6 paid holidays, 401(k), and Marriott employee room rates. Flexible shifts and commuting options available near Link Light Rail.