Guest Services Champion - Front Desk (Full-Time)

Highgate Hotels, LP; Atlantic City (NJ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Highgate Hotels, LP's Courtyard Atlantic City is seeking a Front Desk Agent to provide attentive, courteous service during check-in, stay, and checkout while maximizing room revenue and occupancy.

Responsibilities include answering guest inquiries, processing reservations, handling cash and policies, knowing current rates and promotions, and maintaining a professional front desk operation with confidentiality.

Qualifications

• College coursework in related field is helpful.
• Hotel industry experience is preferred.
• High School diploma or equivalent required.
• Computer experience is required.
• Customer service experience is preferred.
• Must communicate effectively with guests and colleagues.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, and entertainment.
• Follow all cash handling and credit policies.
• Be familiar with rates, packages and promotions.
• Balance and prepare shift paperwork.
• Operate the Front Desk computer system efficiently.
• Assist guests with safe deposit boxes.

Skills

Customer service

Multitasking

Communication

Professionalism

Attention to detail

Education

High School Diploma

College coursework

Tools

Computer experience

Job description

Highgate Hotels, LP's Courtyard Atlantic City is seeking a Front Desk Agent to provide attentive, courteous service during check-in, stay, and checkout while maximizing room revenue and occupancy.

Responsibilities include answering guest inquiries, processing reservations, handling cash and policies, knowing current rates and promotions, and maintaining a professional front desk operation with confidentiality.