Guest Services Specialist - Front Desk

Stonebridge; Ocean City (MD); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge in Ocean City, Maryland is seeking a Guest Service Agent to support smooth check-in/check-out, maintain guest records, and deliver outstanding service at the front desk.

You will handle reservations, verify payments, assist guests with inquiries, and coordinate with housekeeping to resolve issues while upholding high standards of guest satisfaction.

This role requires strong communication, cash handling, and proficiency with PMS and basic office software.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide instructions to bell attendants.
• Review accounts and charges with guests during check-out.
• Post charges for rooms, food, beverages, and services to ledgers.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication skills

PMS familiarity

Cash handling

Attention to detail

Independent work

Tools

PMS software

Word

Excel

Job description

Stonebridge in Ocean City, Maryland is seeking a Guest Service Agent to support smooth check-in/check-out, maintain guest records, and deliver outstanding service at the front desk.

You will handle reservations, verify payments, assist guests with inquiries, and coordinate with housekeeping to resolve issues while upholding high standards of guest satisfaction.

This role requires strong communication, cash handling, and proficiency with PMS and basic office software.