Hotel Front Desk Supervisor

Stonebridge; Ocean City (MD); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

401(k) Matching

Wellness Support

Life Insurance

Disability Coverage

Savings Accounts

Tuition Aid

Travel Perks

Lodging Perks

Job summary

Stonebridge in Ocean City, MD is seeking a Front Office Supervisor to oversee daily front desk operations, guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction.

You will supervise the front office team, coordinate with housekeeping and other departments, manage check-in/check-out, balance daily accounts, and act as Duty Manager when required. Strong leadership, communication, and PMS proficiency are essential.

Qualifications

• 2+ years of front office supervisory experience in hospitality.
• Strong leadership and ability to manage a team.
• Excellent communication and guest interaction skills.
• Proficiency with property management systems, reservations, and check-in/check-out.
• Ability to manage guest issues professionally and promptly.
• Experience with scheduling, training, and staff development.
• Strong organizational skills and attention to detail.

Responsibilities

• Oversee greeting, check-in, and room allocation for guests.
• Ensure accurate check-in procedures and billing details.
• Handle guest problems or complaints in a timely manner.
• Maintain front office standards and room readiness.
• Maximize occupancy while following overbooking policy.
• Coordinate with reservations, front office, and housekeeping.
• Ensure charges are entered and accounts balanced daily.
• Supervise check-out process and baggage delivery.
• Maintain front office cleanliness and order.
• Conduct performance evaluations and training needs.
• Act as Duty Manager when required and attend meetings.

Skills

Front office supervision

Leadership

Communication

PMS proficiency

Scheduling

Training

Organization

Tools

PMS

Job description

Stonebridge in Ocean City, MD is seeking a Front Office Supervisor to oversee daily front desk operations, guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction.

You will supervise the front office team, coordinate with housekeeping and other departments, manage check-in/check-out, balance daily accounts, and act as Duty Manager when required. Strong leadership, communication, and PMS proficiency are essential.