Front Desk Supervisor

Stonebridge Companies; Ocean City (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

Stonebridge is seeking a Front Office Supervisor in Ocean City, MD to oversee daily front desk operations, guest reception, reservations, and telephone services, supporting the Front Office Manager and supervising the front office team.

The role emphasizes guest satisfaction, adherence to procedures, and coordination with housekeeping and other departments; it requires strong leadership, superb communication, and experience with property management systems.

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel.
• Strong leadership and supervisory skills to manage a team.
• Excellent communication and interpersonal skills with guests and staff.
• Proficiency in property management systems and check-in/check-out processes.
• Experience with scheduling, training, and staff development.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Oversee check-in procedures and billing accuracy.
• Handle guest issues or complaints promptly.
• Maintain front office standards and cleanliness.
• Coordinate with reservations, housekeeping, and other departments.
• Balance guest accounts daily.
• Supervise check-out process and luggage handling.
• Act as Duty Manager when required.

Skills

Leadership

Communication

Guest services

Scheduling

Hospitality

Tools

PMS software

Reservations system

Job description

Front Office Supervisor

Location: Ocean City, MD

FLSA: Non-Exempt
Reports To: Front Office Manager
Supervises: Front Office Department

Job Summary

The Front Office Supervisor is responsible for overseeing daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supports the Front Office Manager and supervises the front office team to maintain established service standards and operational efficiency.

Essential Functions and Duties

• Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously.
• Oversee adherence to check-in procedures, ensuring accurate guest information and billing details.
• Be available to handle guest problems or complaints in a timely manner.
• Ensure rooms are maintained to the company’s established standards.
• Maximize room occupancy while adhering to the overbooking policy.
• Maintain effective communication between reservations, front office, and other departments such as housekeeping.
• Ensure that all guest charges are accurately entered and that accounts are balanced daily.
• Supervise and expedite the check-out process for departing guests.
• Ensure efficient delivery and collection of luggage to and from guest rooms.
• Oversee and maintain cleanliness and order in all front office areas.
• Conduct performance evaluations and identify training needs for front office staff.
• Act as Duty Manager when required and attend management meetings as necessary.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Ability to manage guest issues and resolve complaints in a professional and timely manner.
• Experience with scheduling, training, and staff development.
• Strong organizational skills with attention to detail to ensure smooth front office operations.

Work Environment

Primarily an indoor role, working in the front office, lobby, and guest areas of the hotel. Must be able to stand and walk for extended periods while overseeing front office operations and assisting guests. Must be able to lift and carry objects up to 20 lbs. occasionally. Flexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

Benefits

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-07-21.