Guest Services Specialist - Front Desk

COMMONWEALTH LODGING MANAGEMENT LLC; Norfolk (VA); On-site; USD 21,000 - 22,000; Full time

Job summary

Commonwealth Lodging Management LLC in Norfolk, VA is seeking a Guest Service Agent to greet guests, manage check-ins/outs, answer phones, and promote hotel services. You will maintain accurate guest records, handle payments, and support front desk operations while ensuring confidentiality and a high standard of service.

The role requires high school diploma, basic computer skills, familiarity with Microsoft Office, experience with hotel property management systems, and cash handling.

Qualifications

• High School Diploma or GED required.
• Good understanding of the English language and strong written and verbal communication skills.
• Experience with hotel property management systems preferred.
• Previous cash handling experience preferred.

Responsibilities

• Be in proper uniform, with a nametag.
• Greet guests and assist with check-ins/check-outs and guest inquiries.
• Answer telephone promptly with correct greeting and etiquette.
• Maintain knowledge of hotel features, rates, promotions, and arrivals/departures.
• Process all payments according to hotel procedures and handle cash securely.
• Communicate guest needs to appropriate departments and maintain confidentiality.
• Support front desk operations and manage wake-up calls and room status updates.
• Assist in emergencies to protect guests and property.

Skills

English language

Communication skills

Cash handling

Education

High School/GED

Tools

Microsoft Office

Hotel Property Management Systems

Job description

Commonwealth Lodging Management LLC in Norfolk, VA is seeking a Guest Service Agent to greet guests, manage check-ins/outs, answer phones, and promote hotel services. You will maintain accurate guest records, handle payments, and support front desk operations while ensuring confidentiality and a high standard of service.

The role requires high school diploma, basic computer skills, familiarity with Microsoft Office, experience with hotel property management systems, and cash handling.