Hotel Front Desk / Guest Service Rep

Hampton Inn & Suites – Madison / Downtown; Madison (WI); On-site; USD 22,041 - 23,419; Part time

Benefits offered by this job

Team culture

Training and growth

Employee recognition

Paid time off

Hotel room discounts

Job summary

Hampton Inn & Suites – Madison / Downtown in Madison, WI is seeking a Guest Service Representative for the front desk. This part-time role offers a starting wage of $16.00-$17.00 per hour, with increases at 30, 60, and 90 days based on performance.

Open day, evening, and weekend shifts, with a friendly team environment and opportunities for growth. Join our welcoming front desk team to assist guests, handle check-in/out, and coordinate with other hotel departments to ensure a smooth guest

Qualifications

• Experience in hospitality or front desk is a plus.
• Ability to greet guests warmly and handle inquiries.
• Comfort with basic computer tasks and check-in/out procedures.

Responsibilities

• Serve as the first point of contact for guests at the front desk.
• Greet guests during check-in and check-out, ensuring smooth service.
• Handle guest requests, reservations, and inquiries with professionalism.
• Coordinate with housekeeping, maintenance, and sales teams for seamless operations.
• Manage daily front desk duties including payments and room assignments.

Skills

Customer service

Multitasking

Communication

Job description

Hampton Inn & Suites – Madison / Downtown
440 W Johnson St
Madison, WI 53703, USA

Description

Position: Guest Service Representative / Front Desk
Starting Salary Range: $16.00-$17.00/hour or more based on experience.
Wage Increases: New hires can earn wage increases at 30, 60, 90 days
Employment Type: Part-Time
Shift: Open availability during the day, evenings and weekends is preferred.
Application Deadline: August 31, 2026

Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? We’re looking for a Guest Service Representative to join our Front Desk team!

We Offer:

• Team Culture: We work as a team and take pride in supporting each other every day
• Training and Growth: We provide on-the-job training and support career growth within the company
• Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits for all Teammates:

• Paid vacation, sick, bereavement, & jury duty
• Holidays paid at time & ½ when worked
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

Additional Benefits for Full-Time Teammates:

• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Flexible spending plans options
• 401(k) retirement plans with company contribution

What You’ll Do:

• Serve as the first point of contact for our guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

We’re Looking For:

• A friendly, positive attitude with strong customer service skills.
• Ability to multitask and work well in a fast-paced environment.
• Strong communication skills and a professional approach to solving guest concerns.
• Basic computer skills and the ability to stand for extended periods.
• Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and well being.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.